The class-action lawsuit, filed in April, 2015, alleged that iQor uses a timekeeping system called TimeQey that systematically underpays workers employed as contact center agents, customer care agents, collections agents, new business agents, student loan agents, and sales agents (collectively, “CCAs”).
More specifically, the Amended Complaint alleges that iQor’s timekeeping system does not pay CCAs for time when their computers are “idle” for two minutes or more, regardless of whether CCAs performed compensable work or should otherwise be paid for the time.
In addition, the Amended Complaint alleges that iQor failed to compensate CCAs for the full duration of their rest breaks. The Amended Complaint seeks to recover unpaid wages at CCAs’ regular pay rate, known as straight-time wages, unpaid overtime wages, and other damages and penalties.
Class members who has worked for iQor as a CCA at any location in the United States that underpaid by iQor’s timekeeping system TimeQey.
Proof of Purchase
Depending on the nature of your specific claim, you may need to provide supporting materials.
NOTE: If you do not qualify for this settlement do NOT file a claim.
Remember: you are submitting your claim under penalty of perjury. You are also harming other eligible Class Members by submitting a fraudulent claim. If you’re unsure if you qualify, please read the FAQ section of the Settlement Administrator’s website to ensure you meet all standards (Settlement Insider is not a Settlement Administrator).
Shoots v. iQor Holdings US Inc. No. 0:15-cv-00563-SRN-SER.United States District Court for the D. Minnesota.
Settlement Website Status
Nichols Kaster and Douglas L. Micko and Vildan Teske of Teske, Micko, Katz, Kitzer & Rochel, PLLP.